CompuCom Tech Support Analyst - Windows 7 / 10 in Philadelphia, Pennsylvania

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Tech Support Analyst - Windows 7 / 10

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Ref No.:

18-01185

Location:
Philadelphia, Pennsylvania

Did you know that our employee benefits start on the first day of employment? Join e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ and enjoy our generous, DayOne Benefits (SM)!

We are looking for a Tech Support Analyst to provide Desktop Support for a Windows 7 / 10 environment. The candidate will also be tasked with a local leadership role for the team of 5 that is currently onsite.

Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:

  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware

  • Maintain, analyze, and troubleshoot, software and computer peripherals

  • Set up, configure and add all hardware

  • Assist Corporate Deskside Support Technicians with large IMACs

  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention

  • Provide technical support to end users via telephone

  • Back up and burn end user data

  • Assist in developing and documenting improvements to current processes

  • Assist coworkers in resolution of end users’ technical issues

  • Assist coworkers in the execution of established processes and escalations

    Qualifications:

  • 2-4 years of hands-on technical knowledge of laptop and desktop design and software installation required

  • Familiarity with standard tech support concepts, practices, and procedures

  • Experience and judgment to plan and accomplish goals

  • 1 to 2 years’ experience in a break-fix environment

  • Ability to lift and palletize heavy equipment (PCs, monitors, printers)

  • Strong verbal and written communication skills

  • A certain degree of creativity and latitude required

  • High School Diploma or GED required

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .