CompuCom Tech Support Analyst - Windows 7 / 10 in Philadelphia, Pennsylvania
Tech Support Analyst - Windows 7 / 10
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We are looking for a Tech Support Analyst to provide Desktop Support for a Windows 7 / 10 environment. The candidate will also be tasked with a local leadership role for the team of 5 that is currently onsite.
Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Major Job Duties:
Test, image and clean PCs, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot, software and computer peripherals
Set up, configure and add all hardware
Assist Corporate Deskside Support Technicians with large IMACs
Assure that all tickets requiring follow up work and/or calls receive appropriate attention
Provide technical support to end users via telephone
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist coworkers in resolution of end users’ technical issues
Assist coworkers in the execution of established processes and escalations
2-4 years of hands-on technical knowledge of laptop and desktop design and software installation required
Familiarity with standard tech support concepts, practices, and procedures
Experience and judgment to plan and accomplish goals
1 to 2 years’ experience in a break-fix environment
Ability to lift and palletize heavy equipment (PCs, monitors, printers)
Strong verbal and written communication skills
A certain degree of creativity and latitude required
High School Diploma or GED required
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .